Terms of Service

1. Acceptance of Terms

Welcome to Hazel Spaces. By accessing or using our website, mobile application, or services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Service.

These Terms constitute a legally binding agreement between you and Hazel Spaces ("Hazel," "we," "our," or "us"). Please read these Terms carefully before using our Service.

2. Description of Service

Hazel Spaces is a leading hospitality group in Egypt that offers innovative and trusted serviced apartments for travelers. Our Service provides:

• Online booking platform for serviced apartments and accommodations
• Property listings, descriptions, and availability information
• Reservation management and payment processing
• Customer support and assistance services
• Related hospitality and travel services

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you are at least 18 years of age.

3.2 Account Registration

To access certain features of our Service, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any violation of these Terms or for any other reason we deem necessary.

4. Booking and Reservations

4.1 Booking Process

When making a booking through our Service, you agree to:

• Provide accurate booking information, including dates, number of guests, and special requirements
• Use your booking for lawful purposes only
• Respect the property, other guests, and local laws and regulations
• Pay all fees and charges associated with your booking in a timely manner

4.2 Booking Confirmation

Your booking is confirmed once you receive a confirmation email or notification from us. A confirmed booking creates a binding agreement between you and Hazel Spaces, subject to these Terms and our cancellation and refund policies.

4.3 Pricing and Payment

All prices are displayed in the currency indicated on our website and are subject to change without notice. Prices include applicable taxes unless otherwise stated. You agree to pay:

• The total booking amount, including accommodation fees, taxes, and service charges
• Any additional fees or charges incurred during your stay
• Any penalties for cancellations or modifications as specified in our policies

Payment must be made through our approved payment methods. We reserve the right to refuse or cancel bookings at our discretion.

4.4 Pricing Errors

In the event of a pricing error, we reserve the right to cancel your booking and provide a full refund. We are not obligated to honor incorrect prices displayed due to technical errors, human error, or other causes.

5. Cancellation and Refund Policy

5.1 Cancellation by Guest

Cancellation policies vary by property and booking type. Please review the specific cancellation policy for your booking, which will be provided at the time of booking and in your confirmation email.

General cancellation terms (subject to specific property policies):

• Free Cancellation: Full refund if canceled within the specified free cancellation period
• Partial Refund: Partial refund may be available depending on the cancellation timing and property policy
• Non-Refundable: Some bookings may be non-refundable as indicated at the time of booking

5.2 Cancellation by Hazel Spaces

We reserve the right to cancel bookings in the following circumstances:

• Property becomes unavailable due to circumstances beyond our control
• Guest violates these Terms or engages in illegal activities
• Technical errors or system malfunctions result in incorrect bookings
• Payment processing issues or suspected fraud

In such cases, we will provide a full refund and, when possible, assist you in finding alternative accommodations.

5.3 Modification of Bookings

Modification requests are subject to availability and property policies. Fees may apply for modifications. Contact us as soon as possible if you need to modify your booking.

5.4 Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days, depending on your payment provider. Refund processing times may vary.

6. Property Use and Guest Responsibilities

6.1 Permitted Use

You agree to use the property only for:

• Lawful purposes consistent with residential accommodation
• The number of guests specified in your booking
• Commercial activities only if expressly permitted by the property and Hazel Spaces

6.2 Prohibited Activities

You agree NOT to:

• Exceed the maximum occupancy specified for the property
• Host parties or events without prior written authorization
• Engage in illegal activities or violate local laws
• Cause damage to the property, its contents, or surrounding areas
• Disturb neighbors or other guests
• Smoke in non-smoking properties or areas
• Bring pets unless expressly permitted
• Use the property for commercial purposes without authorization
• Sublet or transfer your booking to another party

6.3 Damage and Liability

You are responsible for any damage, loss, or theft that occurs during your stay. We may charge your payment method for repair costs, replacement costs, or additional cleaning fees. In cases of significant damage, we reserve the right to pursue legal action.

6.4 Check-In and Check-Out

You agree to comply with specified check-in and check-out times. Early check-in or late check-out may be available for an additional fee, subject to availability. Failure to check out on time may result in additional charges.

7. Property Descriptions and Accuracy

We strive to provide accurate descriptions, photographs, and information about our properties. However, we do not warrant that property descriptions, photographs, amenities, or other content are completely accurate, complete, or current. Property features may change, and photographs may not reflect the current condition of the property.

If you discover a significant discrepancy between the property description and the actual property, please contact us immediately. We will work to resolve the issue, which may include relocation to a comparable property or a partial refund.

8. Limitation of Liability

8.1 General Limitations

To the maximum extent permitted by law, Hazel Spaces and its affiliates, officers, directors, employees, agents, and property owners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or use
• Property damage or personal injury (except as required by law)
• Travel disruptions, delays, or cancellations
• Issues arising from third-party services or properties

8.2 Maximum Liability

Our total liability for any claims arising from or related to your use of our Service shall not exceed the amount you paid to us for the specific booking in question, or one hundred US dollars ($100), whichever is greater.

8.3 Property-Specific Issues

We act as an intermediary between you and property owners. We are not responsible for the condition, safety, or maintenance of individual properties. Any disputes regarding property conditions should be directed to the property owner or our customer service team.

9. Indemnification

You agree to indemnify, defend, and hold harmless Hazel Spaces, its affiliates, officers, directors, employees, agents, and property owners from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our Service
• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights
• Damage or injury caused by you to any property or person

10. Intellectual Property

All content on our website and Service, including text, graphics, logos, images, software, and other materials, is the property of Hazel Spaces or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our Service without our prior written consent, except as permitted by these Terms or applicable law.

11. Prohibited Uses

You agree not to use our Service:

• In any way that violates applicable laws or regulations
• To transmit harmful code, viruses, or malicious software
• To interfere with or disrupt our Service or servers
• To attempt to gain unauthorized access to any part of our Service
• To scrape, crawl, or extract data from our Service without permission
• To create false or fraudulent bookings
• To impersonate any person or entity
• To engage in any form of automated data collection

12. Dispute Resolution

12.1 Informal Resolution

We encourage you to contact us first if you have any concerns or disputes. We will work in good faith to resolve any issues through direct communication.

12.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Egypt, without regard to its conflict of law provisions.

12.3 Jurisdiction

Any disputes arising out of or relating to these Terms or our Service shall be subject to the exclusive jurisdiction of the courts of Egypt.

13. Force Majeure

Hazel Spaces shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war, terrorism, pandemics, government actions, strikes, labor disputes, internet failures, or other force majeure events.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated by:

• Posting the updated Terms on our website with a new "Last Updated" date
• Sending email notifications to registered users (if applicable)
• Displaying prominent notices on our website

Your continued use of our Service after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue using our Service.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Hazel Spaces regarding your use of our Service and supersede all prior agreements and understandings.

17. Contact Information

If you have questions about these Terms, please contact us:

• Email: legal@hazelspaces.com
• Address: Hazel Spaces, Egypt
• Website: Contact Us Page

18. Acknowledgment

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not use our Service.